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Terms and Conditions of Use and Privacy Policy
Memorial Health System ("Memorial") welcomes you to its online health information and community communications service (the "Site"). The Terms and Conditions of Use (the "Terms and Conditions") and the Privacy Policy (the "Privacy Policy") set forth below contain important information regarding the use of the Site and the information contained therein (the "Site Information") and the use of the web sites linked to the Site (the "Linked Sites") and the information contained therein (the"Linked Information"). Your use of the Site means you accept the Terms and Conditions and the Privacy Policy. Therefore, you are advised not to use the Site unless the Terms and Conditions and the Privacy Policy are acceptable to you.
Terms and Conditions
Memorial provides the Site and the links to the Linked Sites for informational purposes only, solely as a convenience for the personal use of users of the Site (the "Users"), and expressly not for the purpose of providing medical advice or treatment. The Site Information and the Linked Information (collectively, the "Information") is general in nature, and access to the Site does not create a physician-patient or any other relationship of any kind. No statement contained in the Site or the Linked Sites constitutes medical advice, diagnosis or treatment, or is a substitute for professional advice.
The Site contains information provided by Memorial and third parties. The Linked Sites contain information provided by third parties. The Information may be changed at any time without notice or permission.
Memorial provides the Site and the links to the Linked Sites as a community service, and reviews periodically the Site Information provided by it for accuracy, completeness and timeliness. However, the Information is provided "as is", without express or implied warranty of any kind, and without any guarantee that it is accurate, complete, timely or error-free. No provider of Information is responsible for errors or omissions in the Information or is liable for any damage, claim or loss that a User may incur from use of the Information.
Memorial does not review, control or take responsibility for the Linked Information; and, by providing the links, does not endorse the owner of the link, or the quality, reliability or functionality of the link. The Linked Sites may contain terms and conditions of use and privacy policies different from these Terms and Conditions and the Privacy Policy. Users are advised to review them.
The Site is owned and operated by Memorial, and is protected by the laws of the United States, including the U.S. Copyright Act of 1976, as amended. The Site contains trademarks and service marks owned by Memorial or third parties. Memorial Medical Center owns the trademark "Memorial." Users may not use or display the trademarks or service marks contained in the Site without the prior written consent of the mark owners.
Linking Policy
Memorial permits appropriate text links to content on its Site. If you wish to like to Memorial’s Site, you should request permission to do so in writing, setting forth the URL of your site. To request permission by email, click here (mail to:webmaster@mhsil.com). Please note that you may not replicate Memorial content or use a boarder, frame, screen scraping, or any other technology or method of presentation that does not effect a browser transfer of the User to Memorial’s Site.
Your link to Memorial’s Site must not imply in any manner that Memorial endorses or approves your or any third party products, services, causes, ideas, political campaigns, web sites, or the like or use Memorial content for commercial purposes (including fundraising).
Memorial reserves the right, permanently or temporarily, to disable or remove any links to its Site at any time, for any reason, without notice to you.
Privacy Policy
Memorial values the privacy of Users and recognizes their sensitivity to the disclosure of personally identifiable information. Memorial does not sell User information. However, the Internet is not secure. Therefore, Memorial can not ensure or warrant the security of information provided to or posted on the Site.
The Site requires Users to provide certain personal information in order to use certain features and functions. This information may include a User's name, address and e-mail address. Memorial may review, collect and analyze this information; it may share this information with health care professionals; it may use this information to contact Users to solicit feedback and suggestions; and, in limited circumstances, it may disclose this information to third parties if required by law.
The Site also may offer services by which Users can communicate with each other, including e-mail capabilities, bulletin boards, chat rooms and/or similar services (the "Services"). Memorial does not control the Services, and is under no obligation to monitor or review their content. Third parties may be able to collect and use personal and other information Users disclose to or post on the Services. Using such information, third parties may engage in unsolicited activities, including attempting to contact Users. Memorial can not control, is not responsible for, and bears no liability resulting from these activities or any other activities engaged in by third parties accessing information disclosed to or posted on the Services.
 Privacy Practices - English
Privacy Practices - Spanish
Who will follow this notice?
Memorial Health System provides health care to our patients, residents and clients in partnership with physicians and other professionals and organizations. The information privacy practices in this notice will be followed by:
All health care professionals who treat you at any of our locations.
All departments and units of our organization, including (Visiting Nurse Association and all other off-campus units or departments).
All employed associates, staff or volunteers of our organization, including staff at our affiliate hospitals and at the Memorial Health System, our parent organization, with whom we may
share information.
All business associates or partners of Memorial Health System with whom we share
health information.
Our pledge to you
We understand that medical information about you is personal. We are committed to protecting medical information about you. We create a record of the care and services you receive to provide quality care and to comply with legal requirements. This notice applies to all of the records of your care that we maintain, whether created by facility staff or your personal doctor. Your personal doctor may have different policies or notices regarding the doctor’s use and disclosure of your medical information created in the doctor’s office. We are required by law to:
Keep medical information about you private.Give you this notice of our legal duties and privacy practices with respect to medical
information about you.Follow the terms of the notice that are currently in effect.
Changes to this notice
We may change our policies at any time. Changes will apply to medical information we already hold, as well as new information, after the change occurs. Before we make a significant change in our policies, we will change our notice and post the new notice in waiting areas, exam rooms, and on our Web site (www.mhsil.com). You can receive a copy of the current notice at any time. The effective date is listed just below the title. You will be offered a copy of the current notice each time you register at our facility for treatment. You will also be asked to acknowledge in writing your receipt of this notice.
How we may use and disclose medical information about you
We may use and disclose medical information about you for treatment (such as sending medical information about you to another health care facility or to a specialist as part of a referral); to obtain payment for treatment (such as sending billing information to your insurance company or Medicare); and to support our health care operations (such as comparing patient data to improve treatment methods).
We may use or disclose medical information about you without your prior authorization for several other reasons. Subject to certain requirements, we may give out medical information about you without prior authorization for public health purposes, abuse or neglect reporting, health oversight audits or inspections, research studies, funeral arrangements and organ donation, workers’ compensation purposes, and emergencies. We also disclose medical information when required by law, such as in response to a request from law enforcement in specific circumstances, or in response to valid judicial or administrative orders.
We also may contact you for appointment reminders, or to tell you about or recommend possible treatment options, alternatives, health-related benefits or services that may be of interest to you, or to support fundraising or marketing efforts.
If admitted as a patient, unless you tell us otherwise, we will list in the patient directory your name, location in the hospital, your general condition (good, fair, etc.) and your religious affiliation, and will release all but your religious affiliation to anyone who asks about you by name. Your religious affiliation may be disclosed only to a clergy member, even if they do not ask for you by name.
We may disclose medical information about you to a friend or family member who is involved in your medical care, or to disaster relief authorities so that your family can be notified of your location and condition. Our workers will use their professional judgment in determining what they disclose, and to whom, based on their evaluation of your best interests.
Other uses of medical information
In any other situation not covered by this notice, we will ask for your written authorization before using or disclosing medical information about you. If you chose to authorize use or disclosure, you can later revoke that authorization by notifying us in writing of your decision.
Your rights regarding medical information about you
In most cases, you have the right to look at or get a copy of medical information that we use to make decisions about your care, when you submit a written request. If you request copies, we may charge a fee for the cost of copying, mailing or other related supplies. If we deny your request to review or obtain a copy, you may submit a written request for a review of that decision.
If you believe that information in your record is incorrect or if important information is missing, you have the right to request that we amend the records, by submitting a request in writing that provides your reason for requesting the amendment. We may deny your request to amend a record if the information was not created by us; if it is not part of the medical information maintained by us; or if we determine that the record is accurate. You may appeal, in writing, a decision by us not to amend a record.
You have the right to a list of those instances where we have disclosed medical information about you, other than for treatment, payment, health care operations or where you specifically authorized a disclosure, when you submit a written request. The request must state the time period desired for the accounting, which must be less than a 6-year period and starting after April 14, 2003. You may receive the list in paper or electronic form. The first disclosure list request in a 12-month period is free; other requests will be charged according to our cost of producing the list. We will inform you of the cost before you incur any costs. If this notice was sent to you electronically, you have the right to a paper copy of this notice. You have the right to request that medical information about you be communicated to you in a confidential manner, such as sending mail to an address other than your home, by notifying us in writing of the specific way or location for us to use to communicate with you.
You may request, in writing, that we not use or disclose medical information about you for treatment, payment or health care operations or to persons involved in your care except when specifically authorized by you, when required by law, or in an emergency. We will consider your request but we are not legally required to accept it. We will inform you of our decision on your request.
All written requests or appeals should be submitted to our Privacy Office listed at the end of this notice.
Complaints
If you are concerned that your privacy rights may have been violated, or you disagree with a decision we made about access to your records, you may contact our Privacy Office (listed at the end of this notice). You may also contact our Compliance and Privacy AlertLine, a 24-hour phone service, at 1-800-541-9331.
Finally, you may send a written complaint to the U.S. Department of Health and Human Services Office of Civil Rights. Our Privacy Office can provide you the address. Under no circumstance will you be penalized or retaliated against for filing a complaint.
Memorial Health System
Privacy Office
701 N. First Street
Springfield, IL 62781-0001
217-757-7753
privacy@mhsil.com
Compliance and Privacy AlertLine
1-800-541-9331
Community Standard
Community leaders representing health care professionals in central Illinois have worked together to create a common guide to their Notice of Privacy Practices.
Although the primary health care institutions do not share common ownership, operations or legal representation, we do share a common effort of providing health care to the community. And, for that reason, we plan to maintain your respect and trust throughout the health care community, especially when handling confidential patient information.
Thank you for the opportunity to provide for your health care needs.
For additional information, please contact the Webmaster.
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